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This role is pivotal in fortifying client relationships and ensuring their journey with Create/Captivate is seamless and rewarding. With the potential to evolve into a full-time position, this role is integral to our company’s growth and long-term objectives.

Key Responsibilities:

  • Facilitate smooth client prospecting and onboarding processes.
  • Conduct Discovery Calls with potential clients.
  • Swiftly produce Proposals of Services and effectively walk potential clients through proposals, answering all questions they may ask about services, scope of work, pricing, and how we work. 
  • Collaborate closely with Create/Captivate team members to coordinate project efforts.
  • Assist team members in project organization.
  • Extract and document project requirements from clients.
  • Ensure projects remain on track and clients stay motivated.
  • Conduct customer retention calls, gathering feedback and testimonials post-project completion.
  • Engage with clients biweekly to address queries and ensure satisfaction.
  • Unearth new business opportunities and avenues for growth.
  • Recognize and promote additional Create/Captivate services that can further benefit clients.
  • Maintain meticulous records of projects and client interactions in a CRM.
  • Provide one-time service clients with Project wrap-up packets upon project completion. 

Qualifications & Skills:

  • A warm, approachable personality with a genuine passion for client success.
  • Exceptional communication skills, both verbal and written.
  • An innate ability to grasp our extensive service offerings and articulate their benefits to clients.
  • A proactive problem solver, capable of swift and effective decision-making.
  • Bachelor’s degree or equivalent experience in customer service, business development, or a related field is preferred.
  • A self-driven individual with the ability to prioritize tasks and manage time efficiently.


  • Max of 15 hours of work per week to start.
  • Work in a hybrid environment with a set schedule in our Norfolk VA office.
  • Strong knowledge of CRM management (Hubspot is a big plus!). 
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team


Create/Captivate offers a competitive hourly pay rate, a hybrid work environment/schedule, and a supportive + collaborative work environment. We value our employees and are committed to helping them grow and develop their skills and offer many opportunities to learn and grow in your career including on-the-job training as well as paid educational opportunities such as webinars, workshops, and conferences. 

Our pay range for the Client Success Manager position is $26-$32 per hour, depending on experience. This is an in-house, employee position. We do not white label our services and do not outsource our work to 1099 contractors or subcontractors.

If you are a talented and motivated customer service professional looking for a rewarding opportunity, we encourage you to apply below.